Ordering From Us

We want you to be delighted with your Crystal Heirlooms vintage accessory and to have a positive experience when buying from us. Please therefore read the following information carefully:

Paying with PayPal

We accept payment made via PayPal, which includes the option to spread the cost of purchases over 3 instalments. PayPal also accept payment by all major credit and debit cards. You don’t need a PayPal account to use any of these options

Postal Charges

Purchases despatched within the UK will be sent via Royal Mail’s Special Delivery tracked and signed for service at a flat rate of £8 per package. Once despatched your goods will be delivered by noon the following day. Please contact us BEFORE placing your order, by email at enquiries@crystal-heirlooms.co.uk, if you would like your order sent by an alternative method.

International Orders

We welcome international orders and will normally ship via Royal Mail International Tracked. Delivery times will vary depending on the country being shipped to. Please email enquiries@crystal-heirlooms.co.uk if you would like more information before finalising your purchase. You will be solely responsible for any import duty, taxes or other charges that may apply as well as any custom duties or charges for return parcels.

Returns and Refunds

We hope you will be delighted with your purchase from Crystal Heirlooms, but if for any reason you wish to return an item we will refund you. Please be sure to read full details of our Returns and Refunds policy.

Bespoke Designs

We require between 6 and 8 weeks notice to design, hand craft and despatch a bespoke headdress or capelet.  A 50% non-refundable deposit must be paid at the time of ordering; this is because we may not be able to sell items made to your specification if you change your mind. The balance will be payable when your bespoke piece is finished and ready for despatch.

Full details of our bespoke design services can be found on our Bespoke Designs page.

Minor alterations

Some of our headdresses and hairbands are wrapped with coloured ribbon specifically for fair or dark hair – you will find details in the full description of each product. Whilst mid brown ribbon conceals easily in most hair colours, we can usually (although not always) change the colour of the band on request at an additional cost of £15 per item. Please email us BEFORE placing your order to ensure that we can make the alterations you are requesting, and please allow an additional 7 days for despatch of items where minor alterations have been requested and confirmed by us.

Still have a question?

Please email us or use our contact form if you still have a question about your order.

See How To Order