Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crystal Heirloom’s relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The term ‘Crystal Heirlooms’ or ‘us’ or ‘we’ refers to the owner of the website at 19 Pollards Wood Road, Oxted, Surrey RH8 0HY. The term ‘you’ refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice

This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be used by third parties:

–  demographic information such as postcode, preferences and interests

–  other information relevant to customer surveys and/or offers

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, style, appearance, wording, descriptive text, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright notice

This website and its content is copyright of Crystal Heirlooms – © Crystal Heirlooms 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

–  you may print or download to a local hard disk extracts for your personal and non-commercial use only

–  you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute, commercially exploit or copy in whole or part the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or the server on which our site is hosted. We will report any misuse of our site to the relevant law enforcement authorities.

Your rights

You may request details of personal information that we hold about you by writing to Crystal Heirlooms, 19 Pollards Wood Road, Oxted, Surrey RH8 0HY or emailing enquiries@cyrstal-heirlooms.co.uk.

This policy is effective from 20 April 2018.

Crystal Heirlooms may change this policy from time to time in order to comply with current regulations and legal requirements.

Acceptance of Orders

Crystal Heirlooms may ask you to verify information you have provided to us, or we may need to verify information we have provided, before accepting your order. If we have provided an incorrect product description due to a typographical error or an error in information received from our suppliers, we reserve the right to refuse or cancel an order placed for that product.

Crystal Heirlooms reserves the right to refuse or cancel orders placed via our website if we suspect that the order is fraudulent or we receive a warning via PayPal that fraud is suspected. We will send you an email advising you that we have cancelled your order.

Crystal Heirlooms reserves the right to reject an order if we have reason to believe that a customer is taking unfair advantage of our returns policy.

Product descriptions and prices

All of our products are individually assembled using a combination of vintage jewellery and new components including, but not limited to, crystals, pearls, beads, lace, applique, ribbon, feathers, millinery flowers, vintage dress decorations, headbands and combs. We make every effort to provide a clear photograph and detailed written description of all our products but we cannot guaranatee 100% accuracy. Descriptions of vintage jewellery included in your product may be based on information provided by third parties and/or currently available knowledge and whilst we make every effort to validate any information provided by third parties we are not responsible for errors or inaccuracies within these descriptions. Crystal Heirlooms reserves the right to amend product descriptions and increase or decrease prices on this website without prior notice.

Product images

Photographs of products may not accurately portray the actual colour and finish of the item. Reflective components such as crystals may be difficult to capture in an image accurately. Images on our website will may also be subject to variations beyond our control, such as your user screen resolution settings.


All of our headdresses are unique and we only ever make one of each item. If you try to purchase an item that has already been sold but our website has not yet been updated we will contact you as soon as practical to advise that the item is not longer available. We will offer you a suitable alternative, which may include a bespoke item, or we will refund you immediately.

To avoid disappointment, you can ask us to recreate a particular headdress for you. This will be subject to our being able to source identical or similar vintage pieces so despatch times and prices may vary from the original product.

Any guarantees, warranties or representations made as to delivery times are limited to mainland UK. We are not responsible for any delay in delivery occurring due to postal delays or as a result of force majeure.

Cancelling an order

You may cancel your order with us in writing within 14 days from the date you received the goods. We reserve the right to refuse a cancellation outside of this time frame. If you have already paid for the item we will refund your money within 30 days of you cancelling the order. For details of how to cancel your order please refer to our Returns and Refunds page.

If we send you the wrong item or the item is faulty you can return it and ask for a refund. In these cases Crystal Heirlooms will cover the cost of returning the items.

Product Returns

For full details of product returns and exchanges please refer to our Returns and Refunds page.

Delivery Terms and Charges

For full details of our delivery terms and charges please refer to our Ordering from us page.

UK Law

Please note that use of this website and its Terms and Conditions are governed by UK Law. We have taken every care to explain all terms governing ordering, payment, delivery, refunds/exchanges, ways to contact us, your right to cancel your order, and our privacy policies in accordance with current the Consumer Rights Act 2015 the and the Data Protection Act. We reserve the right to amend these Terms and Conditions in order to keep in line with any government changes made to these regulations in the future.

Registered Company Address:
Crystal Heirlooms
19 Pollards Wood Road
Surrey RH8 0HY

These terms and conditions were updated in September 2021.